Shipping policy
Shipping Policy
At Nava Sorella, each piece is carefully prepared and packaged with attention to detail to ensure it arrives beautifully and securely.
Processing Time
All orders are processed within 1–3 business days. During high-demand periods or launches, processing times may be slightly extended.
Shipping Time
Estimated delivery times depend on your location:
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United States: 3–7 business days
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International: 7–14 business days
Please note that these are estimates and may vary depending on the carrier.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected delivery method.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Delays & Carrier Responsibility
While we do our best to ensure timely delivery, Nava Sorella is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
Lost or Stolen Packages
Once your order has been shipped and marked as delivered, Nava Sorella is not responsible for lost or stolen packages. If you experience an issue, we recommend contacting the carrier directly.
Incorrect Shipping Information
Please ensure that your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
International Orders
International shipments may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer and are not included in the order total.
Questions
If you have any questions regarding your order, please contact us at support@navasorella.com