FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 3–7 business days within the United States and 7–14 business days internationally.

Will I receive tracking information?
Yes. Once your order has shipped, you will receive an email with tracking details so you can follow your package.

Do you ship internationally?
Yes, we offer international shipping. Delivery times and fees vary depending on location.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unused, and in original packaging.

Are earrings returnable?
For hygiene reasons, earrings are final sale and cannot be returned.

How do I start a return?
Please email us at navasorella@gmail.com to request a return. Once approved, we will provide return instructions.

Products & Care

What materials are used?
Our pieces are carefully selected for both quality and everyday wear. Specific materials are listed on each product page.

Will my jewelry tarnish?
To maintain the beauty of your jewelry, we recommend avoiding water, perfumes, and harsh chemicals.

How should I store my jewelry?
Store your pieces in a dry place, ideally in a pouch or jewelry box, to preserve their finish.

Do your products come in a box?
Yes, all of our pieces come in a custom gift box, perfect for gifting or safe storage.

General

How can I contact you?
You can reach us anytime at navasorella@gmail.com or through our contact form.

When will I receive a response?
We typically respond within 24–48 hours.